Shipping & Returns

BILLING/SHIPPING

If the billing address on your order does not match the billing address on the credit card the order will not ship. We use a national AVS matching system that verifies every credit card billing address that is used on the site. If the incorrect billing address is provided we will email you and ask you to provide the correct billing address. We reserve the right to place an order on hold in the event that the credit card data is unverifiable with the chosen financial institution. It is the sole responsibility of the customer to ensure that all credit card and/or billing information is updated and verifiable. Credit card fraud is at an all time high and we must protect the interests of the cardholder.

We reserve the right to cancel any order for any reason. If a fraudulent credit card is used on our site we will notify the cardholder's bank and contact the cardholder immediately

SHIPPING REFUNDS

We do NOT request or require a signature for deliveries, but we cannot force the driver to leave the package if no one is home and it is solely up to your driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. If your package was delivered, and the shipping company confirmed it - we can not accept any theft claims for refunds

All orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this case, our customer service department will contact you to notify you, and ask if you would like to wait for the order to become available, or to cancel your order with us. You may also have the other products from your order shipped separately, and we will send the backordered item when it arrives at our warehouse.

Please note that in the event that a product may be unavailable for a period of 10 days, a refund may be automatically issued in its absence

RETURNS & BACK ORDERS

In order to return any product, you must send us online message to receive instructions on how to return your product(s)and a return authorization number.

If items have been opened, we are unable to accept them for return. This includes boxes with nutrition bars and/or packets in them. If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the item and contact us immediately so we can advise you how to return the order to us. We cannot accept returns on any heat-damaged products including melted bars. You must be available to receive your order or to provide special delivery instructions for the carrier to leave your delivery in a cool area, at a neighbor’s house, or not to deliver if no one is home. You may also have your order shipped to your workplace. Once we receive your unopened, returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping. You may wish to insure your return. If we do not receive it, we cannot credit you for it

Occasionally our warehouse will run out of stock on certain items. If you have purchased a product that has run out, our customer service department will contact you via e-mail or phone to ask if you would like to wait for the item to come in, or to remove this item from your order. You will not be charged for items that do not ship to you, however if you choose to have the items shipped separately, there may be additional shipping charges added.